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Existing Policy Holder

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The following is a handy list of questions and answers you may have regarding some specifics of your ResidentShield® Renters Insurance Plan™

While I am renting, can I cancel my liability coverage?
You cannot cancel your policy, per the terms of your lease agreement.

Who do I notify to add a roommate, change a coverage option, request billing/payment assistance, or in general, just have a policy question?
Please call our customer service desk at 1-800-566-1186 Mon – Fri between the hours of 7:30am – 7pm, CST.

What do I do if I have a claim?
Complete the Claims Report online or call 1-800-822-2997 to speak to a claims representative 24 hours/day.

If I have a claim, how do I prove that I own the items that have been stolen or destroyed?
Your claim adjuster will ask you to provide records and documents that substantiate ownership of the personal property. These can include but are not limited to receipts of purchase, credit card statements, owner’s manuals, photographs or a video inventory of your personal property. We encourage all policyholders to store photographs or a video inventory of their personal property at an off-site location.

What if I move, what happens to my policy?
If you move to a new location within the same state, your policy remains in force. Simply provide us with the new address location.

If I have a claim will my premium go up?
No, your premium rates will not increase.

Still have questions?
Please check Policy Features for more policy-related questions, or phone us at 1-800-566-1186 to speak to a licensed insurance representative during normal business hours. You can also Email Us 24/7.